Privacy Policy

1. Introduction

Welcome to Ohana Helps ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Service.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely by Stripe)
• Profile photos and identification documents
• Background check information (for handymen)
• License and insurance information (for handymen)

Usage Information

• Device information and IP address
• Browser type and version
• Pages visited and time spent on our Service
• Location data (with your permission)
• Job history and service requests

3. How We Use Your Information

We use your information to:

• Provide and maintain our Service
• Process transactions and send related information
• Send administrative information and updates
• Respond to customer service requests
• Improve our Service and develop new features
• Conduct background checks for handyman verification
• Send marketing communications (with your consent)
• Ensure platform safety and prevent fraud

4. Information Sharing and Disclosure

Service Providers

We share information with trusted third-party service providers:

• Stripe: Payment processing and financial transactions
• Supabase: Database hosting and backend services
• Google Maps: Location services and mapping
• Resend: Email delivery and notifications
• Background check providers: Identity and criminal background verification

Between Users

We share necessary information between customers and handymen to facilitate services, including names, contact information, job details, and location information.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

6. Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request data portability
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Service
• Improve our Service performance
• Provide personalized content and features

You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Job records and transaction history may be retained for up to 7 years for tax and legal compliance purposes.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.