Privacy Policy

1. Introduction

Welcome to Ohana Helps ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Service.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely by Stripe)
• Profile photos and identification documents
• Background check information (for handymen)
• License and insurance information (for handymen)

Usage Information

• Device information and IP address
• Browser type and version
• Pages visited and time spent on our Service
• Location data (with your permission)
• Job history and service requests

3. How We Use Your Information

We use your information to:

• Provide and maintain our Service
• Process transactions and send related information
• Send administrative information and updates
• Respond to customer service requests
• Improve our Service and develop new features
• Conduct background checks for handyman verification
• Send email and SMS marketing communications only when you separately and affirmatively consent to the applicable marketing channel. Transactional SMS consent does not enroll you in marketing SMS.
• Ensure platform safety and prevent fraud

4. Information Sharing and Disclosure

Service Providers

We use trusted service providers only to operate the Service on our behalf. They may process limited information for the operational purpose listed below, but they may not use mobile information or messaging consent for their own marketing or promotional purposes:

• Stripe: Payment processing and financial transactions
• Supabase: Database hosting and backend services
• Google Maps: Location services and mapping
• Resend: Email delivery and notifications
• Twilio: SMS/text message delivery for transactional notifications and, only where separately authorized, marketing messages
• Background check providers: Identity and criminal background verification

Between Users

We share necessary service-request information between customers and the independent handymen they choose or who accept their jobs so the requested service can be performed. This operational sharing does not permit any recipient to use mobile information, SMS opt-in data, or messaging consent for marketing or promotional purposes.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

5. Text Messaging (SMS) Communications

If you separately check the optional transactional SMS-consent checkbox, you consent to receive transactional SMS messages from Ohana Helps related to bookings, applications, accounts, and jobs, including confirmations, status updates, payment-setup links, reminders, and cancellation notices. Providing a mobile phone number alone does not constitute SMS consent, and consent is not a condition of purchasing or using services.

Marketing SMS is a separate, optional program. New marketing SMS consent is collected only when you affirmatively check the separate Marketing Text Messages checkbox during customer booking or the handyman application. You then consent to receive promotional and marketing SMS messages from Ohana Helps, including service offers, seasonal home-service information, service updates, and other promotional messages. Marketing SMS is off by default, is not bundled with transactional SMS consent, and is not a condition of purchasing, applying for, or using Ohana Helps. Account settings do not create new marketing SMS consent; where available, they may be used to turn an existing marketing preference off. You may also reply STOP to opt out.

Message frequency varies based on your booking, application, account, job, and marketing-preference activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. Carriers are not liable for delayed or undelivered messages.

Ohana Helps does not share, sell, rent, or provide mobile phone numbers, mobile information, SMS opt-in data, or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information or messaging consent collected through this program will be used for third-party marketing.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through PCI-compliant providers

7. Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request data portability
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Service
• Improve our Service performance
• Provide personalized content and features

You can control cookie preferences through your browser settings.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Job records and transaction history may be retained for up to 7 years for tax and legal compliance purposes.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.