How it works
Two sides. One promise, we respect your time, and theirs.
The booking side protects your day. The trust & safety side protects your home, your payment, and the pro doing the work. Here’s exactly how both work.
The booking side
Real quotes. Real start times. No four-hour windows.
Pricing built from over 13,000 past appointments and the math behind our 1-hour minimum and 24-hour cancellation policy.
How booking worksThe trust & safety side
Vetted pros. Photos on every job. Payment protected.
Background-checked, independent pros, on-the-clock documentation, Stripe-protected payments, and a warranty button on every past job.
How safety worksPillar one: booking
We protect your day before we ever knock.
Quotes built from 13,000+ real appointments.
Every quote draws from 13,000+ real appointments and 20,000+ services performed. Not a guess. The actual average your job has taken, again and again.
Not the fastest possible time. Best-case quotes breed complaints when reality runs long.
Not the worst-case scenario. Most jobs are nowhere near it.
The honest average, within 15–30 minutes. Scope is verified on-site before the clock starts. After the first hour, clean 15-minute billing.
Why every visit starts at one full hour.
The minimum isn’t a gotcha. It keeps every visit valuable for you, and fair for the pro who drove to get there.
Value for you, not a drive-by. If there’s time after the job, your pro will knock out a small to-do or two. (One of ours once painted a customer’s nails. No warranty. 😄)
Fair to the pro and their family. Pros drive, fuel up, and carry insurance. The minimum keeps great pros in business, which keeps great service in your home.
A guaranteed great attitude. The math works for both sides, so your pro walks in happy to be there.
A real start time. Not a four-hour window.
You took the day off, or you carved out an hour between everything else. Either way, your time is the point. We show up when we said we would, and we communicate the whole way.
Exact start, down to the minute
Pick a real time slot. You see it. The pro sees it. Confirmed instantly, no callback purgatory.
Live ETA and reminders
You get pings as your pro is on the way, so you’re never wondering if today is still happening.
If something runs long, you hear about it first
When an earlier job grows, your pro tells you before you’re left staring at the door. Respect from minute one.
The 24-hour rule. Respect, not penalty.
Cancel or reschedule more than 24 hours out and we’ll even remind you, no fee, no friction. Inside 24 hours, a 1-hour fee applies. Here’s the honest reason why.
Outside 24 hours
Totally fine. Reschedule, swap times, or cancel, no charge. We’ll send reminders so you have plenty of room to move things.
Inside 24 hours
A 1-hour fee applies. Same-day reschedules rob tomorrow of income your pro already counted on today. That’s their livelihood, not a take rate.
Real emergencies
Life happens. We’re human about it, the fee exists so a great pro can stay in business when an emergency happens to anyone, including them.
You don’t love getting called in on your day off. Neither do they. Respect on both sides isn’t a penalty, it’s how this whole thing keeps working.
Pillar two: trust & safety
We protect your home, your payment, and the pro doing the work.
Verify. Work. Document. You sign off.
- 1
Clock starts after on-site verify
Your pro walks the job with you and confirms the scope. Then the clock starts, not before.
- 2
Breaks stop the clock
Lunch and breaks are notated and the timer pauses. You only pay for time on the work.
- 3
Before-and-after photos, every time
More is more. The work documents itself, so there’s never a “was that done?” later.
- 4
You review and sign off, card is charged automatically
Your pro logs what was done, you approve on-site, payment runs through Stripe. No invoices to chase, no surprises.
Protected on both sides, powered by Stripe.
Every payment runs through Stripe, one of the most trusted payment platforms in the world. Just like Amazon and Uber, we handle the money safely for everyone involved.
On-platform only
No cash, no checks, no side deals. Every dollar is documented, traceable, and protected, for you and the pro.
Backed by the photo record
If anything is ever disputed, the before-and-after photos and on-site sign-off make the right outcome obvious.
Off-platform = taken seriously
Asking to pay a pro outside Ohana removes the protection both of you signed up for. We treat it accordingly.
Every home, every job, in one place.
Multiple properties
One account handles your house, the rental, mom’s place. Switch in a tap.
Multiple payment methods
Save more than one card, choose the right one per job or per property.
Every past job, fully documented
Photos, notes, the pro who did the work, the exact charges. All searchable.
Warranty button on top
On every past job, one tap to start a warranty visit. We notify your pro right away.
Your handyman runs their own business.
Every pro on Ohana is an independent professional, not an employee, not subcontracted to another pro. They applied, they were vetted, and they signed our policies the same way you did.
Background & criminal checks. All verified before they ever see your address.
Business docs, insurance, 3+ years experience. Licenses, COIs, and a real track record, re-verified annually.
Ohana training and signed policies. They’ve agreed to the same terms you have, and the standard goes up from there.
When they claim your job, you get their profile. Photo so you recognize them, plus bio, ratings, past work, and a direct line. Call or text, they’re your pro.
Something not right? One tap. We come back.
One tap to start
Warranty button lives at the top of every past job. Tap it, your pro is notified immediately.
Free, same process
Warranty work is on the house, with the same before/after photos, clocked time, and documentation.
Different issue?
If it’s a separate problem, your pro walks you through it and any new charges before they start.
Manufacturer defect?
Not your fault, not theirs. Your pro will work with you to make the most of it. It’s their business, their reputation, their call.
Built so they become your go-to person.
Most homeowners call a handyman two or more times a year. We make it easy to rebook the same pro, so the second visit starts at trust instead of at zero. The platform handles quoting and scheduling so your pro can stay on the tools, then once you’re booked, questions go directly to them. Call them. They’re yours.
Two sides protected. One easy quote.
See the real price, in seconds. Book a real appointment for today.