Question 1

"The Claim Fee scares me."

Accepted Answer

We renamed it to "Claim HOLD" — because that's what it really is. It's a refundable deposit of $30 that ensures you show up and complete the job. • If the customer cancels with 24+ hours notice, you get a full refund • This isn't income for Ohana — it's simply "skin in the game" It protects both you and the customer.

Question 2

"What if the customer cancels?"

Accepted Answer

If the customer cancels more than 24 hours ahead: • You receive your full $30 Claim Hold refund If the customer cancels within 24 hours: • You keep the $30 refund • PLUS you receive an $75 late cancellation fee • That's $105 total — even without doing any work You're protected either way.

Question 3

"Do I really get the full first hour?"

Accepted Answer

Yes. Every single job guarantees you 100% of the first hour ($75). No other company in America offers this. The first hour is yours — period.

Question 4

"What about longer jobs?"

Accepted Answer

After the first hour, earnings split 60/40 in your favor. Example: A 2-hour job at $150 total: • First hour: $75 (100% yours, includes your Claim Fee refund) • Second hour: $45 (60% of $75) Total earnings: $120 The longer the job, the more you make.

Question 5

"Are there any monthly fees?"

Accepted Answer

No. There are no monthly fees at all. • No subscription • No commitment • No hidden costs You only pay the $30 Claim Hold when you claim a job — that's it.

Question 6

"Are the jobs real? Will you bring volume?"

Accepted Answer

Yes, the jobs are real and consistently incoming. We generate appointments through: • Google Ads • Holiday lighting campaigns • Everyday services expanding weekly • Direct customer bookings This isn't a lead site. These are real, committed appointments with customers who have cards on file.

Question 7

"What if I don't understand claiming or starting jobs?"

Accepted Answer

We've got you covered. • Video help guides cover every step of the process • Direct support via text or call is always available • Our team responds quickly You're never left guessing how things work.

Question 8

"Why should I trust Ohana?"

Accepted Answer

Ohana was created by someone with: • 8 years in the handyman industry • 12,000+ personally booked jobs • Real understanding of what handymen need This isn't a tech company guessing at the trades. It's built by someone who knows the work. Ohana is a movement — and you're part of it.

Handyman FAQs

Ready to join Ohana?

Handyman FAQs

Ready to join Ohana?