Question 1

What is Ohana Helps?

Accepted Answer

Ohana Helps is a modern booking platform that connects homeowners with verified, independent handymen for everyday home repairs, installs, and maintenance. You book online or by phone, choose a time that works for you, and a real handyman claims your appointment and shows up ready to help. No guessing. No lead sites. Real appointments.

Question 2

Are these real appointments or just leads?

Accepted Answer

They are real appointments, not leads. When you book with Ohana: • A verified handyman claims your appointment • They commit to showing up • You receive their info once the job is claimed • The handyman has real skin in the game This is very different from Angi, Thumbtack, or marketplaces that just sell your info.

Question 3

What kinds of jobs do you handle?

Accepted Answer

We handle small-to-medium home jobs, including: • Installations • Repairs • Mounting • Furniture assembly • Drywall and minor wall repairs • Painting • Doors, locks, fixtures • Smart home devices • Exterior and interior handyman work If it's a normal handyman job under the legal handyman limits, we can usually help. If something isn't allowed, we'll tell you upfront — no wasted time.

Question 4

How does pricing work?

Accepted Answer

We charge a flat hourly rate based on time, not per item. • $75/hour (current rate) • One-hour minimum per visit • After the first hour, time is billed in 15-minute increments • Multiple tasks are combined into one visit You always get an estimate before booking, and the handyman confirms everything onsite before starting.

Question 5

Why is there a one-hour minimum?

Accepted Answer

Great question — and this is important. The one-hour minimum allows us to: • Schedule real, committed appointments • Cover travel, setup, and cleanup • Make the visit worthwhile for both you and the handyman If your main task takes less than an hour, that's totally fine. We encourage you to: • Add small tasks • Knock out a to-do list • Have the handyman help with anything useful during the hour Customers often use the extra time for: • Tightening doors or handles • Hanging pictures • Small adjustments • Taking out trash • General help around the house We want the hour to feel valuable, not wasted.

Question 6

Can I combine multiple small jobs?

Accepted Answer

Absolutely — and we encourage it. Two 45-minute tasks are billed as 1 hour and 30 minutes, not two separate minimums. Combining jobs is the best way to save time and money.

Question 7

Do I need to have materials ready?

Accepted Answer

If you already have the materials, great — no extra time is added. If not, the handyman can go to the store for you: • This adds one hour • The store will call you directly to pay for materials • You only pay the store for what's purchased You'll always know this before the job is booked.

Question 8

What about ladders or special tools?

Accepted Answer

If a job requires rented equipment (like tall ladders or specialty tools), the handyman can rent them from stores like Home Depot or Lowe's. • This adds one hour total, even if pickup and return are required • Rental costs are paid directly to the store Again — this is explained upfront.

Question 9

Why do you need a card to book?

Accepted Answer

We require a card to: • Secure your appointment • Protect both you and the handyman • Prevent no-shows and last-minute cancellations You are not charged upfront. Your card is charged after the job is completed, based on the actual time worked and what you approved.

Question 10

When do I pay?

Accepted Answer

Payment happens after the job is done. The handyman completes the work, confirms the time, and your card is charged securely through our system. No surprises. No prepayments.

Question 11

Are your handymen employees?

Accepted Answer

No. Our handymen are independent, self-employed professionals. They: • Are verified and vetted • Control their work • Stand behind their work • Are paid for the jobs they complete Ohana facilitates the booking, scheduling, and payment — the handyman performs the work.

Question 12

What if something takes longer than expected?

Accepted Answer

The handyman always confirms the scope and time before starting. If anything changes: • You'll be informed • You approve it first • You're never charged for unapproved work Transparency is built into the process.

Question 13

What if I need to reschedule?

Accepted Answer

Rescheduling is easy. We ask for 24 hours' notice when possible so the handyman isn't penalized for holding your time.

Question 14

Do you offer warranties?

Accepted Answer

Your handyman stands behind their work. If there's an issue with the service they performed, they'll make it right within 48 hours at no additional charge. The handyman determines whether it's related to their original work versus a new or unrelated issue. This gives you accountability without blanket promises that don't make sense for every situation.

Question 15

Why should I choose Ohana instead of Angi or Thumbtack?

Accepted Answer

Because Ohana is built around real appointments, not lead selling. With Ohana: • You book a real time • A real handyman commits • Pricing is clear and time-based • No bidding wars • No spam calls • No guessing who will show up It's simpler, more honest, and more reliable.

Question 16

How do I book?

Accepted Answer

You can book: • Online, anytime • By phone with our AI booking assistant • By speaking with a real person if you prefer The process is fast, clear, and designed to respect your time.

Customer FAQs

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Customer FAQs

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