Frequently Asked Questions
Find answers to common questions about Ohana Helps
For Customers
Looking to book handyman services? Our Customer FAQs answer questions about:
- Real appointments vs. lead sites (Angi, Thumbtack)
- Types of jobs we handle (installations, repairs, mounting, assembly, etc.)
- Combining multiple tasks in one visit
- Materials and equipment rental (adds 1 hour)
- Card on file requirement (charged after completion)
- 24-hour rescheduling policy
- Workmanship warranties
- How to book (online, phone, AI assistant)
For Handymen
Interested in joining as a handyman? Our Handyman FAQs explain:
- Customer cancellation protection ($105 total if cancelled within 24 hours)
- 100% of first hour ($75) — no other platform offers this
- 60/40 split after first hour in your favor
- No monthly fees, subscriptions, or commitments
- Real jobs with consistent volume (Google Ads, direct bookings)
- Video guides and direct support for claiming/starting jobs
- Built by handyman with 8 years experience, 12,000+ jobs